1. Introduction

1.1. Scope of Privacy Policy

This Privacy Policy serves as the framework that governs how ELCON Projects manages personal information. We adhere to the Australian Privacy Principles (APPs) established in the Privacy Act 1988. The APPs outline how we collect, use, store, and disclose personal information.

1.2. Definitions

• “ELCON Projects,” “we,” “our,” or “us” refers to [Your Company Name].
• “Personal Information” refers to data that can identify an individual. This includes but is not limited to names, contact information (such as email, phone, and address), employment details, IP addresses, and browsing behavior.
• “APPs” refers to the Australian Privacy Principles, a set of rules and guidelines for handling personal information.
• “Website” pertains to the ELCON Projects website, which is accessible at [Website URL].
  
  

1.3. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please feel free to contact us. You can reach us at:

• Email: [myfitout@elconprojects.com.au]
• Phone Contact:
  • Sydney: [1300 587 858]
  • Canberra: [1300 348 088]
    
    

2. Collection of Personal Information

2.1. Types of Personal Information

We may collect various types of personal information, including:

• Names: We may collect names to identify individuals for communication and service purposes.
• Contact Information: This includes email addresses, phone numbers, and postal addresses, which enable us to reach out to our users and provide requested information.
• Employment Details: In some cases, we collect employment-related information, particularly when it is relevant to the services we provide.
• IP Addresses: We may collect IP addresses for the purpose of website security and analysis.
• Browsing and Usage Data: We may collect data on how users interact with our website to enhance the user experience and improve our services.

2.2. Collection Methods

We employ various methods to collect personal information:

• Information Provided Directly by Users: Users may provide personal information directly to us through forms, registration processes, or during correspondence with our team.
• Information Collected Automatically: In addition to information provided by users, we may also collect data automatically through the use of cookies and similar technologies. These technologies help us understand user preferences and improve the website’s functionality.

2.3. Purpose of Collection

We collect personal information for the following purposes:

• Providing Services: Personal information is used to provide the services and information requested by our users.
• Responding to Inquiries: When users contact us with questions or requests, we use their personal information to provide them with accurate and timely responses.
• Improving Website Functionality: By analyzing browsing and usage data, we aim to enhance our website’s performance, content, and user experience.
• Complying with Legal Obligations: We collect and use personal information as required by Australian laws and regulations.

2.4. Use of Cookies and Similar Technologies

To enhance the user experience, we use cookies and similar technologies. These tools help us track user behavior on our website, allowing us to improve the website’s functionality, understand user preferences, and provide a more personalized experience. Users have the ability to manage their cookie preferences through their browser settings.

3. Use of Personal Information

3.1. How We Use Personal Information

Personal information is used for the following purposes:

• Providing Requested Services: We use personal information to deliver the services and information requested by users.
• Communicating with Users: We may contact users using the provided contact information to respond to inquiries, provide updates, or convey important information.
• Improving Website Functionality: Analyzing personal information, such as browsing and usage data, helps us enhance our website’s performance and content to better serve our users.
• Complying with Legal Obligations: We use personal information to ensure compliance with Australian legal obligations.
  
  

3.2. Disclosure to Third Parties

We may disclose personal information to third parties in the following scenarios:

• When Required by Law or Regulation: If compelled by Australian law or regulation, we may disclose personal information to the relevant authorities.
• In Cooperation with Service Providers, Contractors, or Business Partners: To facilitate our operations and improve our services, we may share personal information with third-party service providers, contractors, or business partners. We ensure that they handle this information securely.
• With User Consent: In some cases, we may disclose personal information to third parties with the explicit consent of the user. We will seek such consent when necessary.

4. Storage and Security

4.1. Security Measures

We take the security of personal information seriously. To safeguard personal information from unauthorized access, disclosure, alteration, or destruction, we employ reasonable security measures. These measures include encryption, restricted access, and regular security assessments.

4.2. Retention Period

Personal information is retained only for as long as it is required to fulfill the purposes outlined in this policy or as mandated by applicable laws and regulations. We periodically review the information we hold and securely dispose of data that is no longer necessary.

4.3. Data Breach Notification

In the event of a data breach that poses a risk to the rights and freedoms of individuals, we are committed to notifying affected individuals and regulatory authorities in compliance with Australian privacy laws and regulations.

5. Access and Correction

5.1. Access to Personal Information

We respect the rights of our users. Individuals have the right to request access to the personal information that ELCON Projects holds about them. To exercise this right, users should submit a written request. We will respond to such requests in a reasonable and timely manner.

5.2. Correcting Personal Information

We strive to maintain accurate and up-to-date personal information. If any personal information we hold is found to be inaccurate or incomplete, users have the right to request corrections. We will take reasonable steps to update and rectify the information.

6. Complaints and Inquiries

6.1. How to Lodge a Complaint

If you have any concerns or complaints about our privacy practices, please contact us using the provided contact information. We take user feedback seriously and will address any concerns promptly.

6.2. How We Handle Complaints

We investigate and respond to complaints in a timely and thorough manner. Our goal is to resolve complaints to the satisfaction of all parties involved.

6.3. Contacting the Australian Information Commissioner

If, after contacting us and receiving our response, you are not satisfied with the resolution of your complaint, you have the option to contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

7. Updates to this Privacy Policy

7.1. Notification of Changes

We may update this Privacy Policy periodically to reflect changes in our practices or to comply with evolving legal requirements. To stay informed of any updates, please refer to our website. We will provide notice of changes to this policy and include the effective date [Last updated: [Fri. 10/11/2023].